Informativa sui rimborsi

Return and refund policy

We want you to be satisfied with your purchase.

If you're not entirely happy with your order, we offer a 14-day return policy, which means you have 14 business days after receiving your item to request a return. Please contact our customer service within 14 business days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once your return is approved, you will be provided with instructions on how to proceed. Refunds will be issued to the original payment method within 10 days of receiving the returned item. If more than 10 business days have passed since we’ve approved your return, please contact us at at@boulevardatelier.com.

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any further assistance, please reach out to our customer service team at (at@boulevardatelier.com / +40720475956). Your satisfaction is our priority. Thank you for choosing Boulevard Atelier.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Sizing Guidance:

Before placing your order, we strongly recommend carefully reviewing the sizing guide available in the product information section. Ensuring the correct size selection will ensure that the product corresponds accurately to your fit.

For any sizing-related inquiries or assistance, feel free to contact our customer service team.